CSE498, Collaborative Design, Fall 2023
Computer Science and Engineering
Michigan State University

With iconic, world-class brands, Kellanova is a leading company in global snacking, international cereal and noodles, plant-based foods and North American frozen breakfast. Launched in late 2023, Kellanova is building on the strong brand equity and legacy created over the previous 117 years as the Kellogg Company.

Kellanova’s Global Business Services plays a pivotal role in the company’s operations, streamlining processes through automation and improving overall performance. Their current process relies on manual data entry via Excel for handling customer returns, overages, shortages and damages (OSD). Kellanova recognizes the need to modernize these operations to enhance the customer experience and internal efficiency.

Our Global Business Services Process Intelligence application provides a comprehensive solution to address the existing challenges in customer returns processing at Kellanova.

Our application is an innovative tool that empowers internal Kellanova employees and claims processors to report and track OSD incidents effectively, ensuring swift resolution and improved supply chain efficiency. Processors can submit OSD claim forms, view all submitted claims in an organized fashion and interact with a dashboard to view statistics and visualizations of claim data, all in one central location.

Our software ensures the delivery of the highest quality products and service to Kellanova’s customers while providing an environment where employees are equipped with the tools they need to succeed.

The front end of the OSD claim process uses Microsoft Teams as an integrated application developed through Microsoft Power Apps. The Power App connects to Amazon’s Relational Database Service which hosts our SQL tables that contain the claims data.