CSE498, Collaborative Design, Spring 2021
Computer Science and Engineering
Michigan State University

United Airlines is a major international air-carrier headquartered in Chicago, Illinois. In 2019, United Airlines operated 4,900 flights a day from 362 airports. Running an airline requires diligence in all logistical and technical aspects to ensure the best flight experience for “Every customer. Every flight. Every day.”

Within United Airlines, the TechOps training division is responsible for teaching United’s technicians how to operate and maintain their wide variety of aircrafts. To supply this training, United Airlines currently maintains a vast encyclopedia of training documents and videos.

Our Tech Ops Training Content Management System II builds off a previous capstone project and provides quick access to this training content through an intuitive, easy-to-use website.

Our work expands an already existing website to give United Airlines employees and administrators a better user experience and greater control of their training media needs.

When employees use our system for training, they are given many tools to track and assess their training progress. An engagement report is generated for each user, which includes a collection of their recently viewed content, bookmarked videos, comments and likes.

United Airlines administrators are given improved tools for content upload and management, including options for bulk import and export of training content. Additionally, administrators are given an audit log to track any requested changes.

Our system greatly improves content management, saving employees and administrators significant time and effort.

Our system is optimized for both tablet and desktop use and is built using ASP.NET Core 3.1, Angular 10, Node.js, Entity Framework, and an Azure SQL Database. The web app is hosted on a Microsoft IIS server.