CSE498, Collaborative Design, Spring 2014
Computer Science and Engineering
Michigan State University

Meijer is a family owned chain of supercenters committed to providing quality food and general merchandise products to its customers throughout the Midwest. Headquartered in Grand Rapids, Michigan, Meijer has over 200 stores and approximately 60,000 employees.

Currently, Meijer collects feedback from its customers on their shopping experience through the corporate website.

Our Customer Satisfaction App is a mobile application that enables Meijer customers to give immediate feedback on their shopping experience while they are in the store. They can respond to a general survey, provide information about specific issues, view store details and view frequently asked questions. Feedback is automatically associated with a store by our app.

Using our mobile app while in the store, Meijer customers can provide feedback about their shopping experience in a timelier manner, thereby enabling a shorter delay between the time a problem arises and its resolution

Our system includes a companion internal website that Meijer associates use to view the collected customer feedback. Issues can be sorted by severity and status.

Meijer team members can contact customers if requested using the email address they submitted. This way, Meijer can respond to customers faster and improve their experience.

Our Customer Satisfaction App is a native Android application written in Java using Eclipse. The companion website and database are hosted with Microsoft Azure.