CSE498, Collaborative Design, Spring 2014
Computer Science and Engineering
Michigan State University

Auto-Owners Insurance is a Fortune 500 company with written premiums of over $5 billion. Auto-Owners is recognized for exceptional financial strength and outstanding customer service as “The No Problem People.”®

One key to Auto-Owners’ excellent customer service is a group of mobile associates called “underwriting field service representatives” who meet in person with policyholders to audit and update policy information after a policy expires.

With our Mobile Audit Itinerary and Worksheet software, underwriting field service representatives can audit and update all of the policyholder information using a wide variety of mobile devices including laptops, tablets and smartphones.

Our system provides maps and directions to the list of customers to be visited each day. Underwriting field service representatives can re-order their visits, which causes their maps and directions to be updated automatically.

Even if an internet connection is temporarily not available, we provide most of the system’s functionality. Auto-Owners’ representatives are able to continue to update policyholder information, view their itinerary for the day, and generate reports summarizing all of their collected information.

Our Mobile Audit Itinerary and Worksheet software runs in most modern browsers. Our web server is Apache Tomcat with JSP (JavaServer Pages). Policyholder information is stored remotely in an IBM DB2 database. Local information is stored in XML format. The maps and directions are provided using the Google Maps API.