PACE of Southeast Michigan is a healthcare provider that offers comprehensive, all-inclusive medical and wellness support for elderly residents. PACE provides Medicare- and Medicaid-covered services, as well as a broad range of other services that are medically necessary for a patient’s health. This includes at-home healthcare, mental health services, and even transportation.

For services PACE does not provide in-house, the interdisciplinary team coordinates with a range of outsourced vendors, including hospitals, specialty clinics and medical equipment providers, aligning with the patient’s needs.

Our AI Services and Vendor Navigator helps PACE employees quickly retrieve vendor and service information through an easy-to-use web and mobile app.

Our software enables employees to ask questions in a chatbot interface and receive clear and accurate answers from a centralized database. Using this information, they can explore and compare vendors to better support PACE members’ healthcare needs.

In addition to the AI chatbot, the application enables employees to directly search through the database. They can filter search results by different fields, including by vendor name, location and specialty. They can also further refine the results by distance to a PACE site to get the most relevant search results.

The application includes an additional admin page for data management, allowing administrative users to add, edit, and remove vendor data. This page helps keep vendor and contract information up to date, ensuring that elderly residents get the quality care they deserve.

The front end of our software platform utilizes React Native for mobile and web compatibility. The back end is built on Flask using Python with PostgreSQL managing the vendor database and OpenAI API powering the conversational interface.