CSE498, Collaborative Design, Fall 2019
Computer Science and Engineering
Michigan State University

Founded in 1996 in Chicago, Technology Services Group (TSG) focuses on helping companies manage and store their data. TSG has many clients across a wide range of industries and is a leading provider of content management solutions.

Clients of TSG include car insurance companies, whose claim agents take multiple phone calls and receive documents and images regarding new incidents. Claim agents spend copious amounts of time re-listening to phone calls and manually checking images to retrieve information regarding a specific incident.

Our Document Management Using Google Cloud Platform system integrates the power of Google Cloud Platform (GCP) with TSG’s existing software, OpenContent Management Suite (OCMS).

Our system offers the ability to transcribe and analyze audio and image files and perform searches based on the output of the analysis.

When a media file is opened in OCMS, the option to transcribe the audio becomes available through an action button. A new file is generated containing the transcription of the audio and is linked back to the original media. A claim agent is able to search the transcription by keywords or scroll manually to find the information.

Additionally, claim agents are able to search by image content. For example, if a claim agent searches the words “car crash,” all images containing a crashed car are displayed in the results. This saves time since each image does not need to be opened to determine its content.

Our Document Management Using Google Cloud Platform system utilizes Angular, Apache Solr, Apache Tomcat, HTML, Java, JavaScript, and GCP Services: Cloud Bigtable, Cloud Storage, Speech API, and Vision API.