CSE498, Collaborative Design, Fall 2012
Computer Science and Engineering
Michigan State University

Whirlpool Corporation, headquartered in Benton Harbor, Michigan, is a global leader in appliance manufacturing across all major categories.

As a constant innovator in the field, Whirlpool is now offering “Connected Appliances” that give greater control to customers and greater insight into how Whirlpool products are used.

Connected Appliances provide a large amount of information to Whirlpool. Our Connected Appliances Analytics Dashboard acquires this data, presenting it in a user-friendly format.

Whirlpool customer service representatives can use this system to aid a customer in identifying their online account ID by using minimal information to search customer records. Representatives can view the current state of a customer’s appliances and assist in their use or recommend future products.

To guide future strategy in research, development, and marketing, the Connected Appliances Analytics Dashboard provides an overview for broad categories of appliances, such as dishwashers or refrigerators. In addition to these dashboards, Whirlpool users can create custom queries of the data to gain understanding into very specific customer usage and needs.

Our Connected Appliances Analytics Dashboard uses a variety of technologies, including Java, MySQL, PHP, CSS, jQuery, and JavaScript.